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Browser Compatability Problems

Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.

Moderators: jmacgreg, btbell, michael, bdgregg, barbarah, asmecher

Forum rules
What to do if you have a technical problem with OJS:

1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.

Browser Compatability Problems

Postby lawrence » Fri Mar 24, 2006 9:40 am

Dear all,

One of our OJS users had encountered such problems :

"I am having important compatibility issues with the OJS system on both
Apple Safari and Mozilla Firefox (Mac). Regarding the review uploading
system:

- In Safari, the "Browse" button is clickable but not the "Upload" one
- In Firefox, both buttons are greyed out

"

Is there any ways to solve the problems?


Thanks
Lawrence
lawrence
 
Posts: 10
Joined: Mon Dec 19, 2005 11:00 am
Location: Edmonton, Canada

Postby asmecher » Fri Mar 24, 2006 11:20 am

Hi Lawrence,

Could you verify that the user has followed the necessary steps? As Journal Manager, under Roles, you should be able to find the reviewer's user; click "Sign In As", and you will assume their identity. Now go to User Home, choose Reviewer, and find the submission in question.

If the reviewer has not yet accepted the review or has declined it, they will not be able to upload a file. Likewise, if the Editor has cancelled the review, the upload field will be disabled.

Regards,
Alec Smecher
Open Journal Systems Team
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