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PDF's will not open

Postby helenw » Mon Mar 13, 2006 5:06 pm

Hi there,

We're currently using OJS 2.0.1 and someone has just alerted me to the fact that articles (PDF's) aren't opening when you click on the PDF links.

See http://ojs.lib.swin.edu.au/index.php/ej ... le/view/20

Does anyone know what the problem might be? I don't have any technical support here this week as everyone's on leave!

Thanks in advance,

Helen Wolff
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Location: Swinburne University of Technology, Melbourne, Australia

Postby asmecher » Mon Mar 13, 2006 6:38 pm

Hi Helen,

It's working fine for me, which suggests that either the user's computer is the problem, or that it's an intermittent problem.

Intermittent problems with OJS usually come down to the server running out of memory; there's a limit in the system's php.ini configuration file that is often too low (8M). I'd suggest using 12M or 16M. If this is the problem, it'll be recorded in the system's log file.

Regards,
Alec Smecher
Open Journal Systems Team
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