This is one of a kind problem. I'll explain it better because the title doesn't help too much.
The image shows what is happening. I changed the language to make it easier for you
I have several submissions with that problem. But is one in a kind like I said previously. I'm not the editor nor author of the journals, but is my duty to help them solve those problems
We were using previously the ojs 2.2.2 and we updated the ojs to the latest version 2.3.3-3 two weeks ago. Editors are digitalizing old journals to the platform, but the editors were doing it in an odd way. They practically created the submissions and finished the process without uploading any file (first adding the journals information to haste the process and uploading the layouts once ready). Now, after updating, when they tryed to access the submissions to upload the layouts they couldn't because the information is not fully shown.
I resume the review process assigning an editor, uploading a new review file but the Editing section in the submission is still incomplete, so i can't check the step 3 of the copyediting process neither furthere. This problem happens to all the submissions previously made before the update regardless there was a file uploaded or not.
Just to check I tryed to do the same with a new submission and published a submission without a file. And there was no problem. I check back again and I could upload without problems because it shows the Editing section completely. I did again uploading a file and finishing all the process and it was OK. I could check it all without problems.
I'll wait for your answer.
PD: Sorry, english is not my mother language
PD2: I know i surely will have to send to you my database so you could fully check this problem
. I'll do it after your reply in a private message.