Thank you James, Snowy, and Theodoros for your comments.
My journal's problem with TinyMCE seems to be different than the one described by libsupport (Theodoros). Theodoros' screenshot shows a place for TinyMCE images but no images showing up. My journal's problem with TinyMCE is that no place for TinyMCE is showing up at all (see screenshot below - I finally figured out how to attach a screenshot image). So there may be two types of problems.
Our journal is having problems ever since our installation of 2.3.3-3 from 18.104.22.168 in December. I am worried the visible problems (e.g., TinyMCE) are symptomatic of a larger failure of our installation or config files. I describe our journal and its problems below. Our journal is scheduled to go live soon, and it isn't working properly. I am willing to do whatever work is necessary to get it working, but I don't know what to do. I welcome suggestions.
The Canadian Field-Naturalist
OJS site: http://www.canadianfieldnaturalist.ca/i ... /cfn/index
WHO I AM:
A PhD student in Biology volunteering as Journal Manager and Subscription Manager to transition this journal from print-only to print+online. I am only somewhat tech-savvy.
We were using version 2.2.4 successfully. We upgraded to 2.3.3-3 in December via full installation. Our server contract company did this installation for us since we have no access to the command prompt for their server. Since this installation we have had problems.
1. The most immediate problem is TinyMCE is not working. Because almost all abstracts include italicized words (official species names are italicized in biology), the ability to italicize abstract words is a major issue. Others in the forum have documented TinyMCE problems but theirs seem to relate to the TinyMCE images not showing up. Our problem seems different since there is no space allocated for TinyMCE images. From what I can tell the TinyMCE files are installed properly. Theodoros indicated there might be a problem with Mozilla Firefox, which is what I use, but I tried using Internet Explorer and the problem looked the same (no TinyMCE space).
2. Reading tools have been enabled and I've indicated their block should be displayed on the right panel in the journal setup. But no reading tools (or any other block) show up, whether on an abstract page or anywhere else. This suggests to me that my problems may not be specific to TinyMCE, but problems with my general installation or config file.
3. Uploading files. Users were not able to upload files for submission after our installation to 2.3.3-3. I tried several things but nothing worked. Eventually our server host changed the permissions for the Uploads folder to anyone can do anything. Now uploads work, but I fear this is not a secure solution.
4. Installation irregularities. The site claims (in both the admin settings and the About the journal > About this publishing system) that we are using OJS 22.214.171.124. This suggests to me that our installation to 2.3.3-3 did not complete successfully. However several aspects of OJS 2.3.3-3 appear in our system, including article pdf files appearing in a window within an OJS page, and the article upload step being step #2 rather than step #3 in the manuscript submission process. I know there is a bug regarding OJS version numbers not showing up correctly (http://pkp.sfu.ca/bugzilla/show_bug.cgi?id=6133
), but from what I can tell that is a different problem than ours.
The problem might be as simple as me putting quotes around a directory in the config file that shouldn't have quotes (or vice versa). Or it might require a new installation (if so - how do you re-install a version?). I appreciate any help.