Apologies if this is in the docs or I missed it in the settings?
When using PKP hosting , what is the user emails are sent as ?
Alternatively, how can we be sure the reply-to address is set so that if somebody replies to an automated / confirmation type email the reply goes to a human being.
reply-to email address
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What to do if you have a technical problem with OJS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.
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reply-to email address
by omacneil » Tue Dec 14, 2010 2:26 pm
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Re: reply-to email address
by jmacgreg » Thu Dec 16, 2010 9:52 pm
Hi omacneil,
The email address for generic journal emails would be whatever you put as the Primary Contact email during journal setup (in Setup Step 1, specifically). Otherwise, it depends on who is sending the email -- if the email is a correspondence from an Editor to an Author, the system will supply the Editor's email address.
Regarding reply-to: the best thing to do is to specify an email you can check in Journal Setup.
Cheers,
James
The email address for generic journal emails would be whatever you put as the Primary Contact email during journal setup (in Setup Step 1, specifically). Otherwise, it depends on who is sending the email -- if the email is a correspondence from an Editor to an Author, the system will supply the Editor's email address.
Regarding reply-to: the best thing to do is to specify an email you can check in Journal Setup.
Cheers,
James
James MacGregor
PKP Support Team
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Re: reply-to email address
by carmi » Fri May 11, 2012 12:22 am
Hi James
Is it still the case in version 2.3.7.0 that the automated emails use the Principal Contact as the "Sender/From" email address? Just wondering if it's possible to allocate other email addresses for automated emails.
Thanks for your help
Carmi
Is it still the case in version 2.3.7.0 that the automated emails use the Principal Contact as the "Sender/From" email address? Just wondering if it's possible to allocate other email addresses for automated emails.
Thanks for your help
Carmi
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- Joined: Thu Apr 26, 2012 9:28 pm
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