TinyMCE icons missing

[makemywish]

Hi

I run our journal http://widescreenjournal.org on version 2.2.2.0. After the last upgrade from 2.2.0.0, the TinyMCE plugin works but the icons for the various commands do not display. Instead there is a blank space there. However, hovering the mouse over the appropriate command brings up a dialog box with the command name and clicking on the area performs the necessary action. However, no icon.

What could be wrong?

Kishore

[asmecher]

Hi Kishore,

The cause is most likely either missing files or permission problems. Check your server log and look for the requests that correspond to the TinyMCE icons; the server response code (e.g. 404 or 400) will help you track down the problem.

Regards,
Alec Smecher
Public Knowledge Project Team

[makemywish]

Thanks Alex. That tip off helped locate the problem. The log revealed the following

30/Oct/2010:08:43:45 +0100] "GET /lib/tinymce/jscripts/tiny_mce/themes/advanced/img/icons.gif HTTP/1.1" 302 - "http://widescreenjournal.org/lib/tinymce/jscripts/tiny_mce/themes/advanced/skins/default/ui.css"

The img folder was missing. I extracted the folder from the latest download and uploaded it. Problem solved.

What I found interesting was that there was no img folder. Instead I found a folder called images. Perhaps the upgrade from 2.2.0.0 to 2.2.2.0 messed things up.

Cheers
Kishore

[asmecher]

Hi Kishore,

Did you upgrade using a patch? Patches can't update binary files like images -- if so, that would explain why they're missing.

Regards,
Alec Smecher
Public Knowledge Project Team

[makemywish]

Hi Alex

Yes, I had used the upgrade patch.

But there are other issues with the upgrade as well. For example, I have tried applying the patch to upgrade to the latest version (current) and that completely hosed the site. I suspect the upgrade from 2.2.0.0 to 2.2.2.0 created some issues. For example, I am unable to export users. The articles and issues export generates XML that is clearly corrupt.

So I am now stuck with a situation where I can't upgrade. The only option is to download all the PDFs and HTMLs, reinstall the latest version, and recreate the issues. However, I cannot possibly recreate all the users -- too many of them.

Any suggestions would be gratefully welcomed.

Cheers
Kishore

[asmecher]

Hi Kishore,

Could you post an example of the corrupted XML export?

Regards,
Alec Smecher
Public Knowledge Project Team

[makemywish]

Hi Alex

Exporting users results in teh following error message

Fatal error: Call to undefined method User::getDiscipline() in /home/wide02/public_html/plugins/importexport/users/UserExportDom.inc.php on line 48

I have uploaded the issues.xml and an individually exported article here:

http://widescreenjournal.org/public/issues.xml

http://widescreenjournal.org/public/article-10.xml

Cheers
Kishore

[asmecher]

Hi Kishore,

The getDiscipline function shouldn't appear at all in plugins/importexport/users/UserExportDom.inc.php for version 2.2.2 -- did you get error messages when you applied the patch?

Regards,
Alec Smecher
Public Knowledge Project Team

[makemywish]

Hi Alex

It was a while ago but as far as I can remember no errors were reported.

What did you make of the export files?

Cheers
Kishore

[asmecher]

Hi Kishore,

I'm not sure how it happened, but it looks like at least that part of the code may be of mixed versions.

As for the XML, it looks like your abstracts include HTML formatting introduced from Microsoft Word, probably by cutting and pasting. Unfortunately this introduces invalid HTML into the system, as generated by Microsoft Word. The generated XML is valid, but the encoded HTML within it includes Microsoft-only coding. (I assume the abstracts are what you wanted to draw my attention to -- is that correct?)

Regards,
Alec Smecher
Public Knowledge Project Team

[makemywish]

Hi Alec

Thanks for that. When articles are exported, how is theh PDF taken care of? Do we need to re-upload it or does the XML also include PDF data.

Also, what do I do about the users please? We need to migrate to the latest version and the inability to export users is holding us back.

Cheers
Kishore

[asmecher]

Hi Kishore,

The XML export will include PDF files. The only thing you'll be missing is the editorial history, i.e. in-progress versions of articles, reviews, etc.

Could you include an example of the badly formatted user export XML?

Regards,
Alec Smecher
Public Knowledge Project Team

[makemywish]

When exporting users the following error message is returned. No file is outputted.

Fatal error: Call to undefined method User::getDiscipline() in /home/wide02/public_html/plugins/importexport/users/UserExportDom.inc.php on line 48

[makemywish]

Also, it is ok to delete spam users directly from database or would it create issues?

[asmecher]

Hi makemywish,

That user export error is what I was talking about earlier -- it sounds like you've somehow mixed code between the two versions. It's hard to debug from here, but I'd suggest you get a copy of the user import/export plugin from the release package and see if your files are the same.

You can delete users from the database, but this might introduce a few minor data inconsistency problems, so it would be better to use the "Merge Users" feature (available to Journal Managers, and in more recent releases, also to Site Administrators).

Regards,
Alec Smecher
Public Knowledge Project Team