Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.
Moderators: jmacgreg, btbell, michael, bdgregg, barbarah, asmecher
What to do if you have a technical problem with OJS:
1. Search the forum
. You can do this from the Advanced Search Page
or from our Google Custom Search
, which will search the entire PKP site. If you are encountering an error, we especially recommend
searching the forum for said error.
2. Check the FAQ
to see if your question or error has already been resolved.
3. Post a question
, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion
subforum; if you have a development question, try the OJS Development
The problem is when we send an email (like review request), even we only send to 1 person at a time, the email get caught by the spam filter e.g. yahoo mail.
Before trying to switch to a new ip address (I believe this may work as some filter are ip-based), is there any code level change I can do so that I can increase the likelihood the email reach the INBOX?
- Posts: 12
- Joined: Fri Jan 20, 2006 11:00 am
You'll have to do some investigation to determine why the message is getting caught by spam filters. Typically, spam filters add headers to filtered messages to describe the things it considered to be spam-like; try viewing the source of the message in your mail client and seeing if there are details there. It could be as simple as changing the email wording.
Public Knowledge Project Team
- Posts: 10015
- Joined: Wed Aug 10, 2005 12:56 pm
Return to OJS Technical Support
Who is online
Users browsing this forum: Exabot [Bot] and 1 guest