Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.
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What to do if you have a technical problem with OJS:
1. Search the forum
. You can do this from the Advanced Search Page
or from our Google Custom Search
, which will search the entire PKP site. If you are encountering an error, we especially recommend
searching the forum for said error.
2. Check the FAQ
to see if your question or error has already been resolved.
3. Post a question
, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion
subforum; if you have a development question, try the OJS Development
When new users register, everything seems to go smoothly, until they try to log in with their brand new username and password, at which point they are rejected with the message "Invalid username or password. Please try again."
If they click on the "Forgot your password?" link, again everything goes smoothly with the emails being sent to the right address and a new password generated, but again, they can't log in. Same error message.
If I go in as Journal Manager and change their passwords by hand, again everything seems to be working, but still they can't log in.
Australian National University
- Posts: 15
- Joined: Mon Aug 13, 2007 8:02 pm
As Site Administrator, check your Authentication Sources settings to make sure that the OJS User Database is chosen.
Public Knowledge Project Team
- Posts: 9050
- Joined: Wed Aug 10, 2005 12:56 pm
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