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Create User + Search

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Create User + Search

Postby Matt Ferranto » Fri Aug 24, 2007 3:01 am


Here are two problems to consider:

I've created a user but cannot find the person under Users/All Users. When I try to create another profile for this person, I'm told that I already have a user with this email. But I can't find the person anywhere - I've looked through all the user categories, searched the site, etc.

When I've been trying to search through the Support Topics, I keep getting this response:
The following words in your search query were ignored: create user.
You must specify at least one word to search for. Each word must consist of at least 3 characters and must not contain more than 14 characters excluding wildcards.

Obviously "create user" is the most recent search term I tried, but anything I put into the search box returns with this.

I'm using a Mac.

thanks for any suggestions.
Matt Ferranto
Posts: 11
Joined: Fri Jul 06, 2007 4:29 am

Re: Create User + Search

Postby asmecher » Fri Aug 24, 2007 9:28 am

Hi Matt,

The account won't appear in the "All Users" list unless it has at least one role in the journal you're managing. Choose a role, click "Enroll Existing User" at the bottom of the page, and you'll be able to find the account there.

Alec Smecher
Public Knowledge Project Team
Posts: 10015
Joined: Wed Aug 10, 2005 12:56 pm

Re: Create User + Search

Postby Matt Ferranto » Sat Aug 25, 2007 7:28 am

And there it was! Thank you.
Matt Ferranto
Posts: 11
Joined: Fri Jul 06, 2007 4:29 am

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