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File permission error during OJS backup

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File permission error during OJS backup

Postby drvenkatesanj » Fri May 02, 2014 2:34 am

Dear Friend,
I was trying to take the backup of our installation from the site administrator page.
I also configured the config.php file according to the instructions displayed in the page itself.
Now it displays
"WARNING: An error may have occurred during the backup process. The most common cause is file permissions."
Can you help me in resolving this issue.
Sincerely,
VJ.
drvenkatesanj
 
Posts: 29
Joined: Thu Feb 20, 2014 7:27 am

Re: File permission error during OJS backup

Postby JasonNugent » Fri May 02, 2014 7:52 am

Hi VJ,

Can you look in your error logs for a more specific message? If you're backing up via the web tool, the web server will need at least read permissions for everything it has to back up.

Regards,
Jason
JasonNugent
Site Admin
 
Posts: 894
Joined: Tue Jan 10, 2006 6:20 am

Re: File permission error during OJS backup

Postby drvenkatesanj » Fri May 02, 2014 9:27 pm

Dear Alec,
Yes, I am using web tool.
It means I need to make sure from the hosting service provider wether read permission is there are not.
Sincerely,
VJ.
drvenkatesanj
 
Posts: 29
Joined: Thu Feb 20, 2014 7:27 am

Re: File permission error during OJS backup

Postby drvenkatesanj » Sat May 03, 2014 11:31 pm

Dear Alec,
I asked my hosting service provider to avail the read permission.
They responded with the permission. But still the page displays same message.
Where I can look for more specific error messages in the portal?
Sincerely,
VJ.
drvenkatesanj
 
Posts: 29
Joined: Thu Feb 20, 2014 7:27 am


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