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PROBLEMS TO SEE PDF ARTICLES

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PROBLEMS TO SEE PDF ARTICLES

Postby agudoc » Sat Feb 22, 2014 9:31 am

HELLO,
I AM UPLOADING PREVIOUS NUMBERS OF MY MAGAZINE USING QUICK SUBMIT.
HOWEVER ONCE I HAVE CREATED THE PREVIOUS NUMBER AND UPLOAD THE ARTICLES IN PDF WHEN TRING TO READ AN ARTICLE THERE IS SOME PROBLEM AND IT DOES NOT OPEN THE ARTICLE CORRECTLY. ALSO Y HAVE TRIED TO DOWNLOAD THE PDF BUT WHEN I OPEN IT THE FOLOWING MESSAGE APEARS :


It may be damaged or has a format that Preview is not able to recognize.
agudoc
 
Posts: 5
Joined: Sat Feb 22, 2014 9:12 am

Re: PROBLEMS TO SEE PDF ARTICLES

Postby asmecher » Sun Feb 23, 2014 10:43 am

Hi agudoc,

This suggests that your PDF file is corrupted. Do you have a URL to your install that I could use to test?

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 8869
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Re: PROBLEMS TO SEE PDF ARTICLES

Postby agudoc » Wed Feb 26, 2014 1:16 am

Hi thanks for the reply.
Here is my url: http://www.revistaimagen.com.uy

When I open the pdf archive in my own computer I can see it without any problems. The pdf archive is not very big in size. Im working with a Mac computer. Do you think that the problem is related to it?
agudoc
 
Posts: 5
Joined: Sat Feb 22, 2014 9:12 am

Re: PROBLEMS TO SEE PDF ARTICLES

Postby asmecher » Wed Feb 26, 2014 9:22 am

Hi agudoc,

I'm not able to view that journal without an account; can you PM me temporary credentials I can use to view a PDF?

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 8869
Joined: Wed Aug 10, 2005 12:56 pm

Re: PROBLEMS TO SEE PDF ARTICLES

Postby asmecher » Thu Apr 03, 2014 4:41 pm

Hi agudoc,

I see you're using the Google Viewer plugin. That plugin isn't compatible with the "users must log in to read open access articles" setting; you'll need to either disable the plugin, or allow users to read submissions without requiring a login.

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 8869
Joined: Wed Aug 10, 2005 12:56 pm

Re: PROBLEMS TO SEE PDF ARTICLES

Postby agudoc » Wed May 14, 2014 3:00 pm

I send you a private message with your name and password time ago.

Now I change the configuration so yoy can acces the content of the magazine without loggin.

Lets see if this time you can access and detect what is my problem.

thanks
agudoc
 
Posts: 5
Joined: Sat Feb 22, 2014 9:12 am

Re: PROBLEMS TO SEE PDF ARTICLES

Postby asmecher » Wed May 14, 2014 3:34 pm

Hi agudoc,

You appear to have some local modifications to the Piwik plugin that are causing problems. It's adding HTML tags to the response that's supposed to display the PDF, thus corrupting it.

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 8869
Joined: Wed Aug 10, 2005 12:56 pm

Re: PROBLEMS TO SEE PDF ARTICLES

Postby agudoc » Sun May 18, 2014 2:29 pm

Thanks Alec,

Can you help me to restore the plugin modification?
agudoc
 
Posts: 5
Joined: Sat Feb 22, 2014 9:12 am

Re: PROBLEMS TO SEE PDF ARTICLES

Postby asmecher » Sun May 18, 2014 9:05 pm

Hi agudoc,

What kind of help do you need?

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 8869
Joined: Wed Aug 10, 2005 12:56 pm

Re: PROBLEMS TO SEE PDF ARTICLES

Postby agudoc » Tue Jul 15, 2014 7:05 am

I am a medical doctor so I dont know how to undo the "local modifications to the Piwik plugin that are causing problems". I wonder if you can guide me in undoing that modifications so I and other visitors of my page can see my pdf files.
agudoc
 
Posts: 5
Joined: Sat Feb 22, 2014 9:12 am

Re: PROBLEMS TO SEE PDF ARTICLES

Postby asmecher » Tue Jul 15, 2014 11:24 am

Hi agudoc,

Someone has modified your installation; I'm not sure from here where in the code that modification was made. I'd suggest contacting that person to have them revert or fix the modification.

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 8869
Joined: Wed Aug 10, 2005 12:56 pm


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