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I have OJS 2.4.2 and its not opening from another country it says
Oops! we could not connect to ***.****.***.**
When I talked to the server they said, its software fault, they dont' have error in their side.
I would be grateful, if you could suggest me further.
Note: I could open few pages and after that it can't be accessed.
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OJS doesn't restrict based on the incoming IP address in that way. It sounds like a routing issue or possibly a firewall one. It would be helpful if you could provide the address of the OJS installation for testing purposes.
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