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What to do if you have a technical problem with OJS:

1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.

hide review form

Postby SirOscar » Mon Sep 23, 2013 10:58 am

I am using OJS 2.4.2.0. When reviewers use the review form, their responses are not recorded, nor is their recommendation for the piece ("accept," "reject," etc.). Neither I nor my IT support person can figure out how to resolve this, so I would like to hide the review form and just use the upload review option. This latter option works fine and allows reviewers to register their recommendation. I should note that on the reviewer's end, it looks to them like their text is saved in the review form, and they are able to make a recommendation. When I get the automated email notifying me that a review has been submitted, I see that the recommendation is in the email as well ("decline submission" etc.); however, when I go to the reviews section of the submission, there is no text in the review form and no record of the recommendation. Does anyone know how to make the review form not appear as an option for reviewers? Thanks for any help.
SirOscar
 
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Re: hide review form

Postby asmecher » Thu Sep 26, 2013 1:59 pm

Hi SirOscar,

Strange; I can't duplicate that behavior here. Are there any modifications to your installation? Do you see any relevant errors in the server's PHP error log?

Can you create a test review assignment for me to try?

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
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