When trying to upload a .png file for any of the Header/Logos/Titles, OJS returns the error "Invalid homepage header title image format or upload failed. Accepted formats are .gif, .jpg, or .png."
Uploading a .jpg does not return an error, but the image does not display. It displays one of those "image is supposed to be here but isn't" pictures (a blue x in Safari or broken file in Chrome).
I've tried clearing browser cache, Data Cache, and Template Cache.
Any ideas?
Uploading PNG file error, other Image errors
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What to do if you have a technical problem with OJS:
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2. Check the FAQ to see if your question or error has already been resolved.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.
What to do if you have a technical problem with OJS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.
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Uploading PNG file error, other Image errors
by thetwentyone » Wed Oct 27, 2010 4:36 pm
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Re: Uploading PNG file error, other Image errors
by jmacgreg » Thu Oct 28, 2010 2:46 pm
Hi thetwentyone,
Which version of OJS are you using, and what's your PHP version as well?
Cheers,
James
Which version of OJS are you using, and what's your PHP version as well?
Cheers,
James
James MacGregor
PKP Support Team
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Re: Uploading PNG file error, other Image errors
by thetwentyone » Thu Oct 28, 2010 5:31 pm
OJS version 2.3.3.2 and PHP 5.2.10
Thanks,
thetwentyone
Thanks,
thetwentyone
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Re: Uploading PNG file error, other Image errors
by jmacgreg » Fri Oct 29, 2010 10:48 am
Hi thetwentyone,
Hrm, I can't replicate this. Are you sure files are being identified properly on your site? See this FAQ entry for troubleshooting information. (I'm assuming that you aren't having problems uploading files that aren't being checked for filetype.)
Cheers,
James
Hrm, I can't replicate this. Are you sure files are being identified properly on your site? See this FAQ entry for troubleshooting information. (I'm assuming that you aren't having problems uploading files that aren't being checked for filetype.)
Cheers,
James
James MacGregor
PKP Support Team
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Questions? Before posting, please try:
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Re: Uploading PNG file error, other Image errors
by max » Fri Oct 29, 2010 2:57 pm
Hi James,
Im working with thetwentyone on this, the section of the sight for journal submissions is properly checking for filetype as is another script we were previously using for file submissions before switching to OJS so I don't think it has to do with that.
Any insight is greatly appreciated thanks,
Max
Im working with thetwentyone on this, the section of the sight for journal submissions is properly checking for filetype as is another script we were previously using for file submissions before switching to OJS so I don't think it has to do with that.
Any insight is greatly appreciated thanks,
Max
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Re: Uploading PNG file error, other Image errors
by mcrider » Thu Nov 04, 2010 2:42 pm
Hi thetwentyone,
I've tested on php 5.2.6 and basically the same OJS version as yours, and can't replicate either. Are you sure the images you are using are correctly formed? Have you tried other images, e.g. one's you've downloaded off of the web?
Cheers,
Matt
I've tested on php 5.2.6 and basically the same OJS version as yours, and can't replicate either. Are you sure the images you are using are correctly formed? Have you tried other images, e.g. one's you've downloaded off of the web?
Cheers,
Matt
Matthew Crider
Public Knowledge Project Team
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Re: Uploading PNG file error, other Image errors
by nino » Mon Jan 28, 2013 1:23 am
Is this isssue fixed now? I have exactly the same problem!
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Re: Uploading PNG file error, other Image errors
by roscao » Tue Feb 05, 2013 2:12 am
I also have the same problem, cannot upload a logo image (gif).
Rosca Bogdan
Rosca Bogdan
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Re: Uploading PNG file error, other Image errors
by asmecher » Tue Feb 05, 2013 10:19 am
Hi all,
There are numerous threads in image format identification problems like the one posted here, including in the FAQ. Please investigate those first, and if they don't resolve the problem, post what you've tried and the results you got.
Regards,
Alec Smecher
Public Knowledge Project Team
There are numerous threads in image format identification problems like the one posted here, including in the FAQ. Please investigate those first, and if they don't resolve the problem, post what you've tried and the results you got.
Regards,
Alec Smecher
Public Knowledge Project Team
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