We are having an ongoing problem with IE7 users not being able to log into OCS - they are being recycled back to the login page with no error message.
I understand that IE7 is not a modern browser and support of IE7 is limited to non-existent, but it is surprising how many people in organizations are using older computers without a modern browser, especially in universities. According to our analytics, 20% of IE users are using IE7 (of 52% of total visitors using IE). That's still 10% of our users, and that's creating helpdesk issues.
I have searched the help forums for solutions, and I've implemented solutions found here: viewtopic.php?f=8&t=4342, but that hasn't solved anything yet.
Any ideas?
Dave
Internet Explorer 7 users can't log in
Moderators: jmacgreg, michael, John
Forum rules
What to do if you have a technical problem with OCS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved. Please note that this FAQ is OJS-centric, but most issues are applicable to both platforms.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OCS Conference Support and Discussion subforum; if you have a development question, try the OCS Development subforum.
What to do if you have a technical problem with OCS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved. Please note that this FAQ is OJS-centric, but most issues are applicable to both platforms.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OCS Conference Support and Discussion subforum; if you have a development question, try the OCS Development subforum.
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Internet Explorer 7 users can't log in
by walkman » Mon Mar 12, 2012 10:20 am
- walkman
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- Joined: Tue Sep 13, 2011 2:16 pm
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