Hi,
we upgraded from OJS 2.3.3.2 to 2.3.5 and now when an article is uploaded or a reviewer is selected, no email is sent to the editor or reviewers !
is this a problem of upgrading ? how can we go back to he previous version which was working ?
sending email to reviewers is not working in OJS 2.3.5
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What to do if you have a technical problem with OCS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved. Please note that this FAQ is OJS-centric, but most issues are applicable to both platforms.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OCS Conference Support and Discussion subforum; if you have a development question, try the OCS Development subforum.
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sending email to reviewers is not working in OJS 2.3.5
by fradandish » Sat Jun 18, 2011 1:17 am
- fradandish
- Posts: 2
- Joined: Sun May 02, 2010 4:16 am
Re: sending email to reviewers is not working in OJS 2.3.5
by jmacgreg » Tue Jun 21, 2011 2:48 pm
Hi fradandish,
To revert to your previous version, you will have to restore your old database and files from the backups you made as part of the upgrade process. Unfortunately, any differences in the system between upgrade and now (eg. new articles being uploaded) will be missing, and will have to be manually re-added. Your best bet is to figure out what's going wrong with your mail situation. My first suggestion would be to check and ensure that you properly merged your old and new config.inc.php files as per the upgrade instructions, and that your mail settings are properly configured. You should also check your server's mail and error logs to see if there are any emails going out or errors being reported, respectively.
Cheers,
James
To revert to your previous version, you will have to restore your old database and files from the backups you made as part of the upgrade process. Unfortunately, any differences in the system between upgrade and now (eg. new articles being uploaded) will be missing, and will have to be manually re-added. Your best bet is to figure out what's going wrong with your mail situation. My first suggestion would be to check and ensure that you properly merged your old and new config.inc.php files as per the upgrade instructions, and that your mail settings are properly configured. You should also check your server's mail and error logs to see if there are any emails going out or errors being reported, respectively.
Cheers,
James
James MacGregor
PKP Support Team
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- jmacgreg
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