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Reading Tools Admin - Blank Page

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Reading Tools Admin - Blank Page

Postby tshore » Fri Jun 04, 2010 6:34 am

I'm using OCS 2.1.2 and when I click on the » Reading Tools link on the Conference Manager page, I get a blank screen. I can't find any mention of this in the forums or on Bugzilla. As is often the case with a blank screen, there is nothing in my error log file and setting show_stacktrace to On didn't produce any output. Here is the verbose DB debug output:

(mysql): SELECT * FROM sessions WHERE session_id = '83c5138c3f70eeea75c73fb0c75de08b'
(mysql): SELECT * FROM users WHERE user_id = '1'
(mysql): SELECT * FROM user_settings WHERE user_id = '1'
(mysql): UPDATE sessions SET user_id = '1', ip_address = '24.141.64.157', user_agent = 'Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8; en-us) AppleWebKit/530.19.2 (KHTML, like Gecko) Version/4.0.2 Safari/530.19', created = '1275572858', last_used = 1275658438, remember = 0, data = 'userId|s:1:\"1\";username|s:5:\"admin\";' WHERE session_id = '83c5138c3f70eeea75c73fb0c75de08b'
(mysql): SELECT * FROM conferences WHERE path = 'imrf'
(mysql): SELECT * FROM site
(mysql): SELECT * FROM site_settings
(mysql): SELECT setting_name, setting_value, setting_type FROM plugin_settings WHERE plugin_name = 'AnnouncementFeedPlugin' AND conference_id = '1' AND sched_conf_id = '0'
(mysql): SELECT COUNT(*) FROM plugin_settings WHERE plugin_name = 'AcronPlugin' AND setting_name = 'crontab' AND conference_id = 0 AND sched_conf_id = 0
(mysql): UPDATE plugin_settings SET setting_value = 'a:2:{i:0;a:3:{s:9:\"className\";s:20:\"tasks.ReviewReminder\";s:9:\"frequency\";a:1:{s:4:\"hour\";s:1:\"0\";}s:4:\"args\";a:0:{}}i:1;a:3:{s:9:\"className\";s:32:\"tasks.RegistrationExpiryReminder\";s:9:\"frequency\";a:1:{s:4:\"hour\";s:1:\"0\";}s:4:\"args\";a:0:{}}}', setting_type = 'object' WHERE plugin_name = 'AcronPlugin' AND setting_name = 'crontab' AND conference_id = 0 AND sched_conf_id = 0
(mysql): SELECT setting_name, setting_value, setting_type FROM plugin_settings WHERE plugin_name = 'TranslatorPlugin' AND conference_id = '0' AND sched_conf_id = '0'
(mysql): SELECT setting_name, setting_value, setting_type FROM plugin_settings WHERE plugin_name = 'CustomLocalePlugin' AND conference_id = '1' AND sched_conf_id = '0'
(mysql): SELECT setting_name, setting_value, setting_type FROM plugin_settings WHERE plugin_name = 'AcronPlugin' AND conference_id = '0' AND sched_conf_id = '0'
(mysql): SELECT * FROM versions WHERE current = 1
(mysql): SELECT COUNT(*) FROM sched_confs WHERE conference_id = '1' AND end_date < now()
(mysql): SELECT COUNT(*) FROM sched_confs WHERE conference_id = '1' AND start_date < now() AND end_date > now()
(mysql): SELECT COUNT(*) FROM roles WHERE conference_id = 1 AND sched_conf_id = 0 AND user_id = 1 AND role_id = 16
(mysql): SELECT * FROM rt_versions WHERE version_id = 0 AND conference_id = 1
(mysql): UPDATE sessions SET user_id = '1', ip_address = '24.141.64.157', user_agent = 'Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8; en-us) AppleWebKit/530.19.2 (KHTML, like Gecko) Version/4.0.2 Safari/530.19', created = '1275572858', last_used = 1275658438, remember = 0, data = 'userId|s:1:\"1\";username|s:5:\"admin\";' WHERE session_id = '83c5138c3f70eeea75c73fb0c75de08b'
tshore
 
Posts: 264
Joined: Fri Nov 18, 2005 12:48 pm
Location: Hamilton, Ontario

Re: Reading Tools Admin - Blank Page

Postby mcrider » Thu Jun 10, 2010 10:17 am

Hi Trudy,

Can't see anything immediately odd looking in your DB output.. Could you try setting the display_errors variable (explained here), and also providing more information about the server software you're running?

Also, have you tried viewing this page in different browsers?

Cheers,
Matt
mcrider
 
Posts: 952
Joined: Mon May 05, 2008 10:29 am
Location: Vancouver, BC

Re: Reading Tools Admin - Blank Page

Postby tshore » Thu Jun 10, 2010 12:11 pm

I did get an error, but I forgot to copy it and now there is no error. I inserted {debug} into templates/rtadmin/index.tpl in order to investigate the error. And, when I did the, the page loaded. So I removed the {debug} and tried the page again, and everything was fine? Maybe index.tpl was corrupt?
tshore
 
Posts: 264
Joined: Fri Nov 18, 2005 12:48 pm
Location: Hamilton, Ontario


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