ñ and tildes do not appear in email template

[alexarv11]

Hi,

When a track director make a request for a reviewer the email adds the abstract of the paper, but the letters ñ and tildes do not appear. We have the conference in 3 languages and it is a big problem, specially when someone have to read the abstract in portuguese (there are a lot of special signs).

Any suggestion??

Thanks,


Alexa

[jmacgreg]

Hi Alexa,

I'm guessing that this is a problem with how you have your database set up, but it's difficult to say without further information. See viewtopic.php?f=8&t=3040 for some troubleshooting information.

Cheers,
James

[alexarv11]

Thanks for your suggestion!!

But it isn`t works for me, because my database is utf8 already and and don`t to change anything in my database as in the post said.

This is the text that appears in the email message:

Abstract
Se abordan asuntos centrales del currículo para la formación inicial de educadores matemáticos y se propone un modelo de los distintos componentes cognoscitivos que debe incluir. Se apuntala el papel del Conocimiento Pedagógico del Contenido matemático CPC, y se señalan características tanto de este CPC como de las matemáticas que específicamente deben poseer estos currícula. También se incluyen algunas ideas sobre el papel de la resolución de problemas y el tipo de evaluación que debe incluirse en estos curricula. 

[alexarv11]

Someone can help me with this problem???


Thanks,


Alexa

[jmacgreg]

Hi Alexa,

It looks like your user has embedded HTML character entities in the abstract for some reason. Is this happening for every abstract, or just some of them? Normally, if users just add enter text into the abstract field as they would otherwise enter into a word processor, unadulturated UTF-8 characters would be stored; but in this case, they are either being converted to HTML character entities (ie. ñ becomes ñ), or are being entered as such originally. Try editing an abstract (from the submission's Summary page, click the Edit Metadata link and then edit the abstract) to see how the characters are being displayed there; you may be able to change them to regular UTF-8 in that field.

Cheers,
James