Admin email for password change - bug?

[tlove]

Hello, we're using the admin site administrator role for the technical manager. Peculiarly, it seems that password resets, and perhaps some other messages(not fully confirmed yet) are going out via the site administrator email rather than the director or conference manager email. Seems odd. Is this intentional? .
Best regards,
Terry

[jmacgreg]

Hi Terry,

What do you have listed as your principal contact under Website Setup Step 1? This should be the email address and name used for most outgoing correspondence, including email reset requests.

Cheers,
James

[tlove]

Hi James,

Thanks for your message. Ah - now I see the organisational model you are working to. Its different from what I thought from the documentation and the software structure and screens.

We'd adopted a slightly different structure. The conference system is provided as a service to other institutions (usually university groups). Overall site administration admin is done by technical person (outsourced to my business), each individual conference has a conference manager located in an institution separate from overall technical admin or the ownership of the systyem (individual conferences happen in different countries and institutions). This seemed to be the best arrangement because there is no overall management needed at the top level except with regard to technical issues.

Bearing in mind that each conference is a distinct entity with its own management, and that most password change requests are from participants whose focus is that conference only, it would seem to make most sense (and be less confusing for users) if all emails relating to a single conference come from the manager of that conference?

Thoughts?

Cheers,

Terry

[jmacgreg]

Hi Terry,

I would agree with what you've outlined -- I would have the conference Principal Contact be just that, the person in charge of that specific conference, whether a business manager, administrative assistant, or what have you. This person would then field any questions, and presumably forward any technical questions to you.

Also: Conference Managers can handle password reset requests for any user enrolled with their conference, so these shouldn't necessarily be kicked back to you.

Cheers,
James