Hello
I have set the value of e-mail address for item "Submission Notification" in "Scheduled Conference Setup - Step 2.1 Submission Process". When author submit paper to OCS, an acknowledgement email can be sent to author. However, copies of acknowledgement email can not be sent to the conference's primary contact or a specific e-mail that I have set. When I check the value of column "cc_recipients" in table "paper_email_log", I found its value is NULL in this "Submission Notification" e-mail.
Please help me to solve this problem. Very thanks.
Best regards,
Submission Notification Problem
Moderators: jmacgreg, michael, John
Forum rules
What to do if you have a technical problem with OCS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved. Please note that this FAQ is OJS-centric, but most issues are applicable to both platforms.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OCS Conference Support and Discussion subforum; if you have a development question, try the OCS Development subforum.
What to do if you have a technical problem with OCS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved. Please note that this FAQ is OJS-centric, but most issues are applicable to both platforms.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OCS Conference Support and Discussion subforum; if you have a development question, try the OCS Development subforum.
3 posts
• Page 1 of 1
Submission Notification Problem
by swlin » Wed Feb 13, 2008 5:04 pm
- swlin
- Posts: 1
- Joined: Thu Jan 24, 2008 7:49 am
Re: Submission Notification Problem
by jmacgreg » Mon Feb 18, 2008 2:33 pm
Hi swlin,
This looks like a bug to me; I'll post it to Bugzilla and get back to you with the bug # so that you can track it. Thanks for the detail provided.
Cheers,
James
This looks like a bug to me; I'll post it to Bugzilla and get back to you with the bug # so that you can track it. Thanks for the detail provided.
Cheers,
James
James MacGregor
PKP Support Team
--
Questions? Before posting, please try:
Advanced Forums Search
OJS and OCS Documentation
Video Tutorials
Visit #PKP on IRC!
PKP Support Team
--
Questions? Before posting, please try:
Advanced Forums Search
OJS and OCS Documentation
Video Tutorials
Visit #PKP on IRC!
- jmacgreg
- Posts: 4152
- Joined: Tue Feb 14, 2006 10:50 am
Re: Submission Notification Problem
by jmacgreg » Mon Feb 18, 2008 2:44 pm
Hi swlin,
You can track this issue from the following URL:
http://pkp.sfu.ca/bugzilla/show_bug.cgi?id=3260
Cheers,
James
You can track this issue from the following URL:
http://pkp.sfu.ca/bugzilla/show_bug.cgi?id=3260
Cheers,
James
James MacGregor
PKP Support Team
--
Questions? Before posting, please try:
Advanced Forums Search
OJS and OCS Documentation
Video Tutorials
Visit #PKP on IRC!
PKP Support Team
--
Questions? Before posting, please try:
Advanced Forums Search
OJS and OCS Documentation
Video Tutorials
Visit #PKP on IRC!
- jmacgreg
- Posts: 4152
- Joined: Tue Feb 14, 2006 10:50 am
3 posts
• Page 1 of 1
Return to OCS Technical Support
Who is online
Users browsing this forum: No registered users and 1 guest