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error when sending out prepared emails

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error when sending out prepared emails

Postby kjersti » Fri Feb 08, 2008 5:12 am

Hi

I am trying to send out a emails with registration details to registered conference participants at Home > User > Conference Site Management > Registration, select registrant, 'edit ' and ticking the option 'Send the user an email with their username and registration details..' but i keep getting the following error message when trying to send it:
Errors occurred processing this form:

In order to send the user a notification email, the registration contact name and email address must be specified in the Conference Setup.

I have entered the contact information at Home > User > Conference Site Management > Scheduled Conference Setup > Step 1.5 Email identification. Is there some where else I should enter this information since I keep getting these error message?

Kjersti
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Re: error when sending out prepared emails

Postby jmacgreg » Fri Feb 08, 2008 11:19 am

Hi Kjersti,

There are a number of areas you may want to double-check. First off, double-check that there is contact information listed in Home > User > Conference Site Management > Scheduled Conference Setup > 1.3, Principal Contact Information.

Then check that you have the proper contact information listed in Home > User > Conference Site Management > Website Management > 1.2, Principal Contact for Conference Website.

Finally, if you are using the registration system, also make sure that you have filled out the appropriate registration contact information at Home > User > Conference Site Management > Registration > Registration Policies.

You should enter, at minimum, the name and email for these contacts.

Please let me know if you run into further trouble.

Cheers,
James
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