Are you an Editor, Author, or Journal Manager in need of help? Want to talk to us about workflow issues? This is your forum.
Moderators: jmacgreg, michael, vgabler, John
The Public Knowledge Project Support Forum is moving to http://forum.pkp.sfu.ca
This forum will be maintained permanently as an archived historical resource, but all new questions should be added to the new forum. Questions will no longer be monitored on this old forum after March 30, 2015.
I am a managing editor of the International of Aging and Human Development and we recently switched to OJS. However, authors trying to submit to the journal are having difficulty registering. For instance, they register but then when they go to log on they receive this message: our account has been disabled for the following reason: Your email address has not been validated. Please check your email and follow the provided instructions. If you have not received an email, you may need to contact the site administrator for assistance.
It appears that an email should be sent to them once they register where they activate their account, but the automated email that is sent out does not contain such instructions.
Does anyone know how to fix this problem?
- Posts: 3
- Joined: Tue Sep 04, 2012 2:19 pm
Return to OJS Editorial Support and Discussion
Who is online
Users browsing this forum: No registered users and 1 guest