Failure to send emails to hotmail and gmail accounts

[grechan]

Hi Support Team,

I have tried to be editor or author role to register a journal and submit the articles. For my company account, I can receive all emails like registration acknowledgement, submission acknowledgement etc. But for hotmail or gmail accounts, I cannot receive any email on registration acknowledgement etc. Please help, thanks.

[grechan]

Please kindly reply, thanks.

[jmacgreg]

Hi grechan,

You'll have to specify more information on how your mail setup is configured in OJS. Also, you should check your hotmail and gmail spam folders to see if those emails are being flagged as spam.

Cheers,
James

[grechan]

I did not change anything in the mail setup. Where can I see configuration of mail setup?
Also I have checked the spam folders and did not receive anything. Thanks.

[jmacgreg]

Hi Grechan,

All mail configuration parameters can be found in your config.inc.php file. You will find more information on configuring mail in docs/README, and also here. You may also find mail error messages in your server's mail log or your mail log.

Cheers,
James

[grechan]

How can I find email settings on my ojs website? I cannot find the config.inc.php file. Thanks.

[grechan]

I did not change any settings. But currently only myself @ppp.com.hk email accounts can receive. Other email accounts like hotmail, gmail etc can not receive submission acknowledgement, username and password etc. This is strange.

[jmacgreg]

Hi grechan,

Your config.inc.php file is a configuration file; it can be found in your root OJS directory on your server. You can also view and potentially edit it from Site Administration -> System Information. Don't forget to check your server's error and mail logs for messages -- talk to your hosting provider for more information on how to do this.

Cheers,
James

[scholartime]

I guess hotmail and gmail take them as junked email, and reject them.

Bill Z.
help@scholartime.com
www.scholartime.com