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problem in subscription

Are you an Editor, Author, or Journal Manager in need of help? Want to talk to us about workflow issues? This is your forum.

Moderators: jmacgreg, michael, vgabler, John

Forum rules
This forum is meant for general questions about the usability of OJS from an everyday user's perspective: journal managers, authors, and editors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OJS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OJS:

1. Read the documentation. We've written documentation to cover from OJS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OJS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OJS Technical Support subforum; if you have a development question, try the OJS Development subforum.

problem in subscription

Postby askari » Sat Oct 23, 2010 5:19 am

hello

my problem is in subscription.the access statuse of my back issue is subscription and open access date is next month .but the registered and unregistered user have access to articles .the defualt access of articles is subscription .please help me.
askari
 
Posts: 4
Joined: Sat Aug 01, 2009 10:11 pm

Re: problem in subscription

Postby michael » Mon Oct 25, 2010 12:35 pm

Hi askari,

Can you please provide some additional details:
1) Which version of OJS are you using?
2) What actual values do you have set for the various subscription and publication options?

For 2) please include:
- issue publication date
- issue open access date
- other relevant settings for subscriptions from pp. 90-105 of OJS in an Hour

Cheers,
Michael
michael
 
Posts: 405
Joined: Thu Mar 29, 2007 2:09 pm

Re: problem in subscription

Postby askari » Mon Oct 25, 2010 10:42 pm

hello
thanks for answer to me.
version of my OJS is 2.2.3.
the address of my site is http://194.225.17.15 and
user: <removed>
password: <removed>

subscription manager : <removed>
pass:<removed>
please check my settings site and let me know if there is any bug.
thank you
askari
 
Posts: 4
Joined: Sat Aug 01, 2009 10:11 pm

Re: problem in subscription

Postby asmecher » Tue Oct 26, 2010 9:02 am

Hi askari,

Please don't post your passwords in a public forum. I've removed them from your post.

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
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Re: problem in subscription

Postby a_askari » Tue Oct 26, 2010 10:46 pm

hi

version of my Ojs is:2.2.3
issue published date:23 october 2010
issue open access date:30 october 2010
i have attached information witch you asked .
subscription settings.zip
(738.04 KiB) Downloaded 37 times
a_askari
 
Posts: 2
Joined: Fri Jul 17, 2009 11:53 pm

Re: problem in subscription

Postby michael » Tue Oct 26, 2010 11:05 pm

Hi a_askari,

The only thing that I noticed is that in Reader Fees the Purchase Article Fee is currently set to $0 (should be > $0). However, this is not related to your problem.

Do you have any institutional subscription records added to your system?

Can you double-check that none of your subscriptions include an IP range with too permissive wildcards (e.g. 142.*.*.*)?

Likewise, are you testing from a PC that does not fall within an IP range for an existing subscription?

Cheers,
Michael
michael
 
Posts: 405
Joined: Thu Mar 29, 2007 2:09 pm

Re: problem in subscription

Postby a_askari » Wed Oct 27, 2010 12:57 am

dear michael

thank you for reply.
can i mail the password of my admin and subscription manager to you for checking my setting of my site.
if your answer is yes,please sent to me your email address.my email address is azam_askari@yahoo.com
thanks a lot
a_askari
 
Posts: 2
Joined: Fri Jul 17, 2009 11:53 pm

Re: problem in subscription

Postby michael » Wed Oct 27, 2010 9:19 pm

Hi a_askari,

As a means to support the work of the PKP and software such as OJS, we offer custom support services (e.g. login to your server, troubleshooting, consulting, etc.).

Please find some additional info on PKP support prices and agreement terms.

Please feel free to PM me if you'd like to go this route.

Cheers,
Michael
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Posts: 405
Joined: Thu Mar 29, 2007 2:09 pm


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