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Resetting Passwords

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Resetting Passwords

Postby janer » Thu Apr 29, 2010 2:17 am

Hello,

Our recent email notifying users that our 2nd issue has been uploaded has brought a flurry of emails from people who have forgotten their passwords, asking for my help as Journal Manager to sort this out. However I am unclear exactly what I should do - If I try and change a password, or somebody is asked to by the system, they have to enter their previous password in order to complete the transaction, so are stuck in a Catch 22!

What can I do to help these people please?

Thanks very much,

Janer
janer
 
Posts: 137
Joined: Fri May 16, 2008 7:12 am

Re: Resetting Passwords

Postby jmacgreg » Fri Apr 30, 2010 4:54 pm

Hi Janer,

You can either a) point them to the FAQ entry on changing their password (or enter it into the email): http://pkp.sfu.ca/wiki/index.php/PKP_Fr ... ieve_it.21 or b) change their passoword for them to something easy like "changeme", and click the "require the user to change their password the next time they log in" option.

Cheers,
James
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