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Resetting Passwords

Are you an Editor, Author, or Journal Manager in need of help? Want to talk to us about workflow issues? This is your forum.

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This forum is meant for general questions about the usability of OJS from an everyday user's perspective: journal managers, authors, and editors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OJS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OJS:

1. Read the documentation. We've written documentation to cover from OJS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OJS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OJS Technical Support subforum; if you have a development question, try the OJS Development subforum.

Resetting Passwords

Postby janer » Thu Apr 29, 2010 2:17 am

Hello,

Our recent email notifying users that our 2nd issue has been uploaded has brought a flurry of emails from people who have forgotten their passwords, asking for my help as Journal Manager to sort this out. However I am unclear exactly what I should do - If I try and change a password, or somebody is asked to by the system, they have to enter their previous password in order to complete the transaction, so are stuck in a Catch 22!

What can I do to help these people please?

Thanks very much,

Janer
janer
 
Posts: 136
Joined: Fri May 16, 2008 7:12 am

Re: Resetting Passwords

Postby jmacgreg » Fri Apr 30, 2010 4:54 pm

Hi Janer,

You can either a) point them to the FAQ entry on changing their password (or enter it into the email): http://pkp.sfu.ca/wiki/index.php/PKP_Fr ... ieve_it.21 or b) change their passoword for them to something easy like "changeme", and click the "require the user to change their password the next time they log in" option.

Cheers,
James
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Joined: Tue Feb 14, 2006 10:50 am


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