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Review Remind

Are you an Editor, Author, or Journal Manager in need of help? Want to talk to us about workflow issues? This is your forum.

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This forum is meant for general questions about the usability of OJS from an everyday user's perspective: journal managers, authors, and editors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OJS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OJS:

1. Read the documentation. We've written documentation to cover from OJS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OJS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OJS Technical Support subforum; if you have a development question, try the OJS Development subforum.

Review Remind

Postby PereC » Thu Jun 26, 2014 3:02 pm

In our journal, if the reviewer has not responded to review request within 7 days, instead of receivend the message REVIEW REMIND or REVIEW REMIND ONECLICK ("We were hoping to have this review by {$reviewDueDate}, and would be pleased to receive it as soon as you are able to prepare it. If you do not have your username and password [...] Please confirm your ability to complete this vital contribution to the work of the journal"), he receives the same message which is sent within 5 days after review’s due date, that is to say REVIEW REMIND AUTO or REVIEW REMIND AUTO ONE CLICK ("We were hoping to have this review by {$reviewDueDate}, and this email has been automatically generated and sent with the passing of that date. We would still be pleased to receive it as soon as you are able to prepare it.").

What can be done to solve this problem? That is to say, that different messages are sent after the date in which the reviewer should have accepted or refused to do the review and the date in which (if he has accepted) the review should be finished.

Thank in advance for any help.
PereC
 
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Re: Review Remind

Postby asmecher » Thu Jun 26, 2014 6:03 pm

Hi PereC,

These two reminder cases intentionally use the same templates -- we've been hesitant to separate them into two, because there are already two modes for each to operate in, thus we'd double the number of templates for each language. However, we've had this request a number of times, so there's an active bug entry open for it: http://pkp.sfu.ca/bugzilla/show_bug.cgi?id=5778

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
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