OJS OCS OMP OHS

You are viewing the PKP Support Forum | PKP Home Wiki



Unrecognized supplementary file uploads

Are you an Editor, Author, or Journal Manager in need of help? Want to talk to us about workflow issues? This is your forum.

Moderators: jmacgreg, michael, vgabler, John

Forum rules
This forum is meant for general questions about the usability of OJS from an everyday user's perspective: journal managers, authors, and editors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OJS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OJS:

1. Read the documentation. We've written documentation to cover from OJS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OJS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OJS Technical Support subforum; if you have a development question, try the OJS Development subforum.

Unrecognized supplementary file uploads

Postby kcrist » Tue May 27, 2014 12:00 pm

The OJS documentation indicates that .jpg is a valid file type to upload. Files of type .DOCX and .XLSX have uploaded without problem. I have tried uploading the image files individually or as a zipped archive. Apparently the database has added a new record, but the file isn't available.
Image
the screen shot above shows six lines with "Present file to reviewers" but no associated file name.

I'm sure there is some omission in the process on my part. There are six attempts because I have asked the author to repeat the upload process and I have logged in as the author in trying to understand the problem.

K.Crist
kcrist
 
Posts: 4
Joined: Wed Mar 05, 2014 9:40 am

Re: Unrecognized supplementary file uploads

Postby asmecher » Thu May 29, 2014 8:08 am

Hi kcrist,

Are you uploading files, or providing a URL to where the files can be accessed? Are you sure your file permissions are correct within your files directory? Are you having problems with other uploads?

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 8597
Joined: Wed Aug 10, 2005 12:56 pm

Re: Unrecognized supplementary file uploads

Postby kcrist » Mon Jun 02, 2014 8:45 am

I am uploading the actual image files. Only the .jpg files fail to upload. File types .docx and xlsx upload without issue. I have tried to upload them for my local directory as well, in my role as Editor.
Thanks,
kcrist
kcrist
 
Posts: 4
Joined: Wed Mar 05, 2014 9:40 am

Re: Unrecognized supplementary file uploads

Postby kcrist » Tue Jun 03, 2014 12:54 pm

Problem solved, the files exceeded a size limit I wasn't aware of.
kcrist
 
Posts: 4
Joined: Wed Mar 05, 2014 9:40 am


Return to OJS Editorial Support and Discussion

Who is online

Users browsing this forum: No registered users and 2 guests