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article won't upload

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article won't upload

Postby mel » Thu Apr 17, 2014 1:22 pm

Hi,

I registered with the name of an author who submitted the article to a theme editor by email. The file is on my desktop. It will not upload into the "review file"

This has never happened before. I can't understand this

mel
mel
 
Posts: 48
Joined: Sat Jul 13, 2013 4:57 am

Re: article won't upload

Postby asmecher » Thu Apr 17, 2014 1:28 pm

Hi Mel,

How big is the file? What happens when you try to upload it?

Regards,
Alec Smecher
Public Knowledge Project Team
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Posts: 10015
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Re: article won't upload

Postby mel » Thu Apr 17, 2014 1:45 pm

Hi Alec,
The file is 4054KB. The author included some photographs.
I can select the file. When I hit the upload button, it appears to upload then the screen goes blank.
When the screen re-appears, the file is not uploaded and the select file window says , "no file selected."
mel
mel
 
Posts: 48
Joined: Sat Jul 13, 2013 4:57 am

Re: article won't upload

Postby asmecher » Thu Apr 17, 2014 2:06 pm

Hi Mel,

If you haven't tried a file that large before -- though 4MB isn't particularly big -- it's possible that it exceeds your upload limits. You'll have to check the PHP and Apache settings suggested in the FAQ entry.

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 10015
Joined: Wed Aug 10, 2005 12:56 pm

Re: article won't upload

Postby mel » Thu Apr 17, 2014 2:56 pm

Hi Alec,
Your question about size, suggested a work-around to me
I saved the original file into two files: text- 71 KB; and pictures- 4012 KB.
The text uploaded successfully as the review file and the pictures uploaded successfully as the supplementary file.

Thank you.

After Easter I will ask computer services to check the settings. We out source computer services services and it is on their server.

mel
mel
 
Posts: 48
Joined: Sat Jul 13, 2013 4:57 am


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