OJS OCS OMP OHS

You are viewing the PKP Support Forum | PKP Home Wiki

PKP Support

Support forums for the Public Knowledge Project

Skip to content


Software Hosting and Development Services available at PKP Publishing Services

As the developers of Open Journal Systems, Open Conference Systems, Open Harvester Systems, and Open Monograph Press, the PKP team are experts in helping journal managers and conference organizers make the most of their online publishing projects. PKP Publishing Services offers support for:

As a customer of PKP Publishing Services, you will not only receive direct, personalized support from the PKP Development Team, but will be contributing to the ongoing development of the PKP applications. All funds raised by PKP Publishing Services go directly toward enhancing our free, open source software. For more information, please contact us.

Blank screen display when clicking on author role by a user

Are you a Director, Presenter, Reviewer or Conference Manager in need of help? Want to talk to us about workflow issues? This is your forum.

Moderators: jmacgreg, michael

Forum rules
This forum is meant for general questions about the usability of OCS from an everyday user's perspective: conference managers, presenters, and directors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OCS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OCS:

1. Read the documentation. We've written documentation to cover from OCS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OCS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OCS Technical Support subforum; if you have a development question, try the OCS Development subforum.
Post a reply

Blank screen display when clicking on author role by a user

Postby RickMath » Wed Oct 14, 2009 3:13 pm

I have had one user indicate that when he clicks on the Author role after logging in he gets a blank screen. When he refreshes the screen it displays OK. I suspect that this is not a problem with OCS but with his setup or his browser.

I would appreciate any advice and/or experience that others have had. I have not asked him what browser he is using. Could that be the problem.

I can as conference manager log in as him and everything works.

Sorry to ask such a trivial question. As a new user of OCS for our conference I am doing alot of hand holding. I do not mind that as I am learning more and more about OCS and OJS all the time. Last thing I want is to have people say this does not work.

As alway any tips I can distribute would be nice.

:D Rick
RickMath
 
Posts: 245
Joined: Fri Feb 27, 2009 12:30 am
Top

Re: Blank screen display when clicking on author role by a user

Postby jmacgreg » Tue Oct 20, 2009 4:20 pm

Hi Rick,

Yes, check which browser he's using, and let us know. Also, if you could point to the OCS install where this is happening (either in-thread or via PM) I'd appreciate it -- I've been seeing a number of seemingly browser-related issues lately, and I'd appreciate the opportunity to debug.

Cheers,
James
James MacGregor
PKP Support Team
--
Questions? Before posting, please try:
Advanced Forums Search
OJS and OCS Documentation
Video Tutorials

Visit #PKP on IRC!
jmacgreg
 
Posts: 4153
Joined: Tue Feb 14, 2006 10:50 am
Top
Post a reply

Return to OCS Conference Support and Discussion

Who is online

Users browsing this forum: No registered users and 1 guest

Powered by phpBB® Forum Software © phpBB Group