OJS OCS OMP OHS

You are viewing the PKP Support Forum | PKP Home Wiki

PKP Support

Support forums for the Public Knowledge Project

Skip to content


Software Hosting and Development Services available at PKP Publishing Services

As the developers of Open Journal Systems, Open Conference Systems, Open Harvester Systems, and Open Monograph Press, the PKP team are experts in helping journal managers and conference organizers make the most of their online publishing projects. PKP Publishing Services offers support for:

As a customer of PKP Publishing Services, you will not only receive direct, personalized support from the PKP Development Team, but will be contributing to the ongoing development of the PKP applications. All funds raised by PKP Publishing Services go directly toward enhancing our free, open source software. For more information, please contact us.

Login problems using IE7

Are you a Director, Presenter, Reviewer or Conference Manager in need of help? Want to talk to us about workflow issues? This is your forum.

Moderators: jmacgreg, michael

Forum rules
This forum is meant for general questions about the usability of OCS from an everyday user's perspective: conference managers, presenters, and directors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OCS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OCS:

1. Read the documentation. We've written documentation to cover from OCS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OCS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OCS Technical Support subforum; if you have a development question, try the OCS Development subforum.
Post a reply

Login problems using IE7

Postby HeidiM » Fri Apr 17, 2009 5:25 am

Hi

One of our hosted conferences have some login problems when they use Internet Explorer 7, sometimes they just can't login to the system.
Does anyone have experiences with that and do you have some ideas on what is the matter? It is not possible to see a pattern in when the problems occur, they are unfortunately very periodic and are most widespread when using IE but sometimes also with Firefox.

Best regards
Heidi Drasbek Martinussen
System librarian
Technical University of Denmark
HeidiM
 
Posts: 1
Joined: Fri Apr 17, 2009 5:03 am
Top

Re: Login problems using IE7

Postby asmecher » Fri Apr 17, 2009 10:00 am

Hi Heidi,

See http://pkp.sfu.ca/support/forum/viewtopic.php?f=8&t=4342.

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 5925
Joined: Wed Aug 10, 2005 12:56 pm
Top

Re: Login problems using IE7

Postby elbaek » Thu Jul 23, 2009 5:38 am

Hi,

I substituting Heidi while she's on holiday or should I say recovering from the PKP conference ;)

Anyhow, we tried the proposed sollution - but still get the same reports from our users. At the moment we have one live conference running on the system suggesting that user use the "forgot your password" service which apprently helps them login from Explorer (see the announcements). I my self have not been able to replicated the bug, which makes it really hard to fix. Hope that someone out there have experienced the same bug and found a better sollution.

Thanks,
Mikael K. Elbæk
Technical University of Denmark
elbaek
 
Posts: 13
Joined: Wed Jun 22, 2005 1:51 am
Location: Denmark
Top
Post a reply

Return to OCS Conference Support and Discussion

Who is online

Users browsing this forum: No registered users and 4 guests

Powered by phpBB® Forum Software © phpBB Group