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Error sending author notification emails

Are you a Director, Presenter, Reviewer or Conference Manager in need of help? Want to talk to us about workflow issues? This is your forum.

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Forum rules
This forum is meant for general questions about the usability of OCS from an everyday user's perspective: conference managers, presenters, and directors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OCS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OCS:

1. Read the documentation. We've written documentation to cover from OCS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OCS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OCS Technical Support subforum; if you have a development question, try the OCS Development subforum.

Error sending author notification emails

Postby RickMath » Mon Dec 31, 2012 5:34 pm

When I click on the Notify Author envelope after making a decision on a submission the prepared email and peer reviews are included.

When I hit the send button I get this message There was an error sending this email. Please check your mail log (/var/log/maillog).

When I close the window with the message the OCS system is exited.

Thanks as always for you help. We are in the process of notifying author on their submission.

Rick
RickMath
 
Posts: 258
Joined: Fri Feb 27, 2009 12:30 am

Re: Error sending author notification emails

Postby RickMath » Tue Jan 01, 2013 7:50 am

I tested one item this morning. I went to the all enrolled users list. I clicked on the envelope next to my name and sent a test email. It worked fine.

Tried the notify author item again and had the same result as yesterday with the same email error message.

I also check several of the email logs under history and a recently as 12/24 the notify author was working.

Just thought I try this and let you know.

Rick
RickMath
 
Posts: 258
Joined: Fri Feb 27, 2009 12:30 am


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