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As a customer of PKP Publishing Services, you will not only receive direct, personalized support from the PKP Development Team, but will be contributing to the ongoing development of the PKP applications. All funds raised by PKP Publishing Services go directly toward enhancing our free, open source software. For more information, please contact us.
Are you responsible for making OCS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.
Moderators: jmacgreg, michael, John
Forum rules
What to do if you have a technical problem with OCS:1.
Search the forum. You can do this from the
Advanced Search Page or from our
Google Custom Search, which will search the entire PKP site. If you are encountering an error, we
especially recommend searching the forum for said error.
2.
Check the FAQ to see if your question or error has already been resolved. Please note that this FAQ is OJS-centric, but most issues are applicable to both platforms.
3.
Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the
OCS Conference Support and Discussion subforum; if you have a development question, try the
OCS Development subforum.
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- Hiding supplemental files from reviewers
by sasutton » Sat Aug 28, 2010 4:59 pm
- 3 Replies
- 501 Views
- Last post by jmacgreg
Tue Aug 31, 2010 1:25 pm
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- There was an error sending this email. Please check your PHP
by Sarah2010 » Tue Mar 30, 2010 12:04 am
- 7 Replies
- 1616 Views
- Last post by bufoni
Thu Aug 26, 2010 9:52 am
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- Problem opening submissions
by cjvope » Wed Aug 25, 2010 1:06 pm
- 3 Replies
- 524 Views
- Last post by asmecher
Wed Aug 25, 2010 1:34 pm
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- Track Directors can't Complete submissions
by jlonergan » Thu Aug 19, 2010 10:36 am
- 2 Replies
- 607 Views
- Last post by jlonergan
Mon Aug 23, 2010 7:56 am
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- Track directors can't see papers of his track
by felipealencar » Thu Aug 12, 2010 5:52 am
- 2 Replies
- 462 Views
- Last post by felipealencar
Thu Aug 19, 2010 7:35 am
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- Conference timeline page doesn't save changes
by alexarv11 » Tue Jul 27, 2010 4:29 pm
- 3 Replies
- 498 Views
- Last post by jmacgreg
Thu Jul 29, 2010 4:02 pm
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- OCS 2.3.2 installation not possibly PLEASE HELP!!!!
by Chris23 » Mon Jul 26, 2010 2:11 pm
- 2 Replies
- 597 Views
- Last post by Chris23
Thu Jul 29, 2010 2:33 pm
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- Static page don´t save path page in OCS 2.3.2
by alexarv11 » Sun Jun 27, 2010 12:34 pm
- 4 Replies
- 564 Views
- Last post by eduWLUlibrarian
Thu Jul 29, 2010 12:29 pm
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- Tables are not displayed: StaticPages
by paula » Thu Jul 29, 2010 9:58 am
- 0 Replies
- 415 Views
- Last post by paula
Thu Jul 29, 2010 9:58 am
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- Accepted presentations don't appear
by alexarv11 » Tue Jul 27, 2010 4:08 pm
- 2 Replies
- 447 Views
- Last post by jmacgreg
Wed Jul 28, 2010 2:15 pm
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- Problem with review process OCS 2.1.2.1
by ramon » Thu May 20, 2010 7:03 am
- 3 Replies
- 576 Views
- Last post by jmacgreg
Thu Jul 22, 2010 9:51 am
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- Email notifications and TinyMCE
by vlilloh » Thu Jul 01, 2010 5:27 am
- 1 Replies
- 443 Views
- Last post by jmacgreg
Mon Jul 05, 2010 11:26 am
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- Plugin Disable vs. Delete
by BVBAccelerate » Tue May 25, 2010 1:43 pm
- 4 Replies
- 671 Views
- Last post by BVBAccelerate
Thu Jun 24, 2010 7:31 am
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- Website Error with Firefox, no problems with IE and Opera
by user87 » Wed Feb 17, 2010 4:22 am
- 5 Replies
- 1040 Views
- Last post by jmacgreg
Wed Jun 23, 2010 1:18 pm
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- blank screen on accessing install page help required urgentl
by ushasharma84 » Sun Jun 20, 2010 7:09 am
- 1 Replies
- 614 Views
- Last post by jmacgreg
Mon Jun 21, 2010 10:46 am
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- Papers accepted then rejected accessible through search
by schiette » Mon Jun 14, 2010 5:23 pm
- 3 Replies
- 605 Views
- Last post by asmecher
Fri Jun 18, 2010 2:38 pm
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- Reading Tools Admin - Blank Page
by tshore » Fri Jun 04, 2010 6:34 am
- 2 Replies
- 511 Views
- Last post by tshore
Thu Jun 10, 2010 12:11 pm
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- Authorize.Net Payment Plugin
by BVBAccelerate » Thu Apr 22, 2010 8:28 am
- 2 Replies
- 1655 Views
- Last post by Salima
Thu Jun 10, 2010 10:59 am
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- OCS - problem Allow reviewers until to review submission
by ticer » Mon Jun 07, 2010 7:54 am
- 1 Replies
- 417 Views
- Last post by jmacgreg
Thu Jun 10, 2010 9:58 am
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- Installation problem
by boco83 » Sun Jun 06, 2010 9:30 pm
- 0 Replies
- 433 Views
- Last post by boco83
Sun Jun 06, 2010 9:30 pm
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- Day and month names not translating
by msabbatini » Sat May 08, 2010 3:17 pm
- 2 Replies
- 507 Views
- Last post by msabbatini
Fri Jun 04, 2010 9:55 am
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- Style sheet urls not complete
by bhughes » Wed May 05, 2010 6:37 pm
- 19 Replies
- 1528 Views
- Last post by mcrider
Wed Jun 02, 2010 10:23 am
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- Upload papers from previous conferences on masse?
by tlove » Sat May 22, 2010 8:58 am
- 2 Replies
- 535 Views
- Last post by tlove
Sun May 30, 2010 9:03 am
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- Blank configuration pages
by KennethGP » Mon May 24, 2010 12:12 pm
- 1 Replies
- 393 Views
- Last post by jmacgreg
Wed May 26, 2010 10:39 am
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- ñ and tildes do not appear in email template
by alexarv11 » Mon May 17, 2010 9:38 pm
- 4 Replies
- 842 Views
- Last post by jmacgreg
Mon May 24, 2010 12:07 pm
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- Translation problems
by jensbruunkofoed » Thu Sep 17, 2009 11:39 am
- 2 Replies
- 523 Views
- Last post by jensbruunkofoed
Thu May 20, 2010 6:38 am
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- want email when paper is submitted
by suyog » Fri Apr 30, 2010 1:02 am
- 7 Replies
- 711 Views
- Last post by jmacgreg
Fri May 14, 2010 3:36 pm
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- OCS: upgrade 2.1.2 to 2.3.1
by mikestu » Mon May 10, 2010 11:41 am
- 2 Replies
- 551 Views
- Last post by asmecher
Fri May 14, 2010 1:16 pm
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- Notify Users blank screen
by JohnGrobler » Thu Apr 08, 2010 8:29 am
- 7 Replies
- 847 Views
- Last post by tshore
Fri May 14, 2010 11:09 am
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- ORDER BY ASC LIMIT 0,25 Bug3
by ponsfrilus » Tue May 11, 2010 6:28 am
- 2 Replies
- 824 Views
- Last post by ponsfrilus
Wed May 12, 2010 1:43 am
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- Printed Schedule
by tshore » Wed Mar 24, 2010 9:51 pm
- 13 Replies
- 1240 Views
- Last post by asmecher
Tue May 11, 2010 5:12 pm
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- OCS Very Slow on my VPS
by tshore » Thu Apr 29, 2010 1:45 pm
- 5 Replies
- 997 Views
- Last post by tshore
Mon May 10, 2010 11:57 am
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- Stylesheets/themes not loading
by ale » Tue Oct 23, 2007 9:14 am
- 5 Replies
- 1234 Views
- Last post by jmacgreg
Thu May 06, 2010 11:12 am
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- List of possible variable in prepared email ?
by ponsfrilus » Fri Apr 30, 2010 4:57 am
- 4 Replies
- 739 Views
- Last post by ponsfrilus
Fri Apr 30, 2010 9:33 am
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- [solved] ORDER BY ASC LIMIT 0,25 Bug2
by ponsfrilus » Fri Apr 30, 2010 12:07 am
- 3 Replies
- 1313 Views
- Last post by ponsfrilus
Fri Apr 30, 2010 9:30 am
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- "Revisions required" in "Paper Review" Stage [Error?]
by cristiangb » Tue Sep 29, 2009 1:55 pm
- 9 Replies
- 1175 Views
- Last post by ponsfrilus
Fri Apr 30, 2010 12:32 am
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- Installing OCS with Dspace
by sbburde » Sun Apr 11, 2010 9:44 pm
- 4 Replies
- 649 Views
- Last post by mjordan
Thu Apr 29, 2010 4:45 pm
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- [solved] Pagination bug in submission archives list
by ponsfrilus » Wed Apr 28, 2010 7:54 am
- 1 Replies
- 426 Views
- Last post by ponsfrilus
Wed Apr 28, 2010 11:42 am
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- Troubles to download msword file as director, author, rev
by matnet » Mon Mar 29, 2010 1:47 am
- 13 Replies
- 950 Views
- Last post by asmecher
Wed Apr 28, 2010 9:03 am
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- [solved] Fatal error: ReviewAssignmentDAO::updateObject()
by ponsfrilus » Wed Apr 28, 2010 12:46 am
- 1 Replies
- 390 Views
- Last post by ponsfrilus
Wed Apr 28, 2010 12:49 am
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- [solved] ORDER BY ASC LIMIT 0,25 Bug?
by ponsfrilus » Tue Apr 27, 2010 4:57 am
- 2 Replies
- 2601 Views
- Last post by asmecher
Tue Apr 27, 2010 10:01 am
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- [Solved] User Home template problem (2.3.1)
by ponsfrilus » Tue Apr 27, 2010 7:31 am
- 2 Replies
- 385 Views
- Last post by ponsfrilus
Tue Apr 27, 2010 7:46 am
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- OCS upgrade problems
by ramon » Tue Feb 09, 2010 1:16 pm
- 6 Replies
- 872 Views
- Last post by ponsfrilus
Tue Apr 27, 2010 7:19 am
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- login with IE
by amarch » Tue Apr 20, 2010 7:55 am
- 1 Replies
- 411 Views
- Last post by jmacgreg
Mon Apr 26, 2010 2:57 pm
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- ocs - problem with xml export user by role
by ticer » Thu Mar 18, 2010 7:05 am
- 2 Replies
- 598 Views
- Last post by jmacgreg
Mon Apr 26, 2010 2:48 pm
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- TinyMCE not showing in extra About items [FIXED]
by ramon » Wed Apr 07, 2010 11:18 am
- 5 Replies
- 734 Views
- Last post by ramon
Thu Apr 22, 2010 7:15 am
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- Rightband is not appearing
by sunnynetlink » Wed Apr 21, 2010 10:19 pm
- 0 Replies
- 335 Views
- Last post by sunnynetlink
Wed Apr 21, 2010 10:19 pm
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- Identification of Conference Content
by freezeb » Mon Apr 19, 2010 9:38 am
- 1 Replies
- 356 Views
- Last post by jmacgreg
Wed Apr 21, 2010 3:34 pm
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- original file names for uploads
by wbt » Mon Apr 19, 2010 7:47 am
- 1 Replies
- 393 Views
- Last post by jmacgreg
Wed Apr 21, 2010 12:30 pm
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- Registration Options - no input for cost
by MNovais » Mon Apr 19, 2010 6:59 am
- 1 Replies
- 298 Views
- Last post by jmacgreg
Wed Apr 21, 2010 11:59 am
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