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As the developers of Open Journal Systems, Open Conference Systems, Open Harvester Systems, and Open Monograph Press, the PKP team are experts in helping journal managers and conference organizers make the most of their online publishing projects. PKP Publishing Services offers support for:
As a customer of PKP Publishing Services, you will not only receive direct, personalized support from the PKP Development Team, but will be contributing to the ongoing development of the PKP applications. All funds raised by PKP Publishing Services go directly toward enhancing our free, open source software. For more information, please contact us.
Are you responsible for making OCS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.
Moderators: jmacgreg, michael, John
Forum rules
What to do if you have a technical problem with OCS:1.
Search the forum. You can do this from the
Advanced Search Page or from our
Google Custom Search, which will search the entire PKP site. If you are encountering an error, we
especially recommend searching the forum for said error.
2.
Check the FAQ to see if your question or error has already been resolved. Please note that this FAQ is OJS-centric, but most issues are applicable to both platforms.
3.
Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the
OCS Conference Support and Discussion subforum; if you have a development question, try the
OCS Development subforum.
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- Authors cannot view paper during submission
by r2d2 » Sat Feb 26, 2011 11:26 am
- 2 Replies
- 452 Views
- Last post by jmacgreg
Thu Mar 03, 2011 10:48 am
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- sentmailsfornotificationundelivered
by cadewumi » Wed Feb 23, 2011 2:52 am
- 2 Replies
- 445 Views
- Last post by cadewumi
Mon Feb 28, 2011 1:25 pm
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- Review file position
by bronskyblu » Fri Feb 11, 2011 8:30 am
- 3 Replies
- 585 Views
- Last post by jmacgreg
Sun Feb 27, 2011 6:40 pm
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- Invalid Return-Path in email header
by igotea » Sun Jan 10, 2010 9:53 am
- 2 Replies
- 868 Views
- Last post by JerryRice
Wed Feb 23, 2011 1:14 pm
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- Install Problem
by joehesse » Tue Feb 22, 2011 4:08 pm
- 0 Replies
- 382 Views
- Last post by joehesse
Tue Feb 22, 2011 4:08 pm
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- OCS and external RSS
by kolodz » Thu Feb 17, 2011 10:12 am
- 0 Replies
- 429 Views
- Last post by kolodz
Thu Feb 17, 2011 10:12 am
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- Questions about plugins and translating
by habibseif » Fri Feb 11, 2011 11:52 am
- 4 Replies
- 704 Views
- Last post by asmecher
Thu Feb 17, 2011 9:49 am
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- 404 page when clicking cancel button in registration page
by ramon » Tue Feb 15, 2011 4:42 am
- 0 Replies
- 392 Views
- Last post by ramon
Tue Feb 15, 2011 4:42 am
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- registration limits
by ale » Tue Oct 23, 2007 9:02 am
- 12 Replies
- 1543 Views
- Last post by Kavius
Sun Feb 13, 2011 5:53 pm
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- Unsupported or missing publication type
by laports » Tue Feb 08, 2011 12:50 pm
- 2 Replies
- 790 Views
- Last post by jerico
Fri Feb 11, 2011 11:16 am
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- Review upload issue with fatal error
by bronskyblu » Thu Feb 03, 2011 7:39 am
- 2 Replies
- 703 Views
- Last post by bronskyblu
Thu Feb 10, 2011 5:14 am
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- Problems with Paypal Plugin
by georgeKapsomenos » Sun Feb 06, 2011 10:04 am
- 4 Replies
- 1711 Views
- Last post by georgeKapsomenos
Wed Feb 09, 2011 6:40 pm
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- Enrolling an Author resulting in blank page (no errors)
by Kavius » Wed Feb 09, 2011 1:24 pm
- 0 Replies
- 369 Views
- Last post by Kavius
Wed Feb 09, 2011 1:24 pm
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- Small help needed for customization of the steel theme
by georgeKapsomenos » Sat Feb 05, 2011 2:06 pm
- 1 Replies
- 611 Views
- Last post by georgeKapsomenos
Mon Feb 07, 2011 3:00 pm
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- Call to a member function url() on a non-object
by ramon » Mon Jan 31, 2011 1:49 pm
- 2 Replies
- 808 Views
- Last post by asmecher
Mon Feb 07, 2011 10:02 am
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- Upgrade from 2.1 to 2.3 errors
by bronskyblu » Sun Jan 30, 2011 4:41 pm
- 3 Replies
- 591 Views
- Last post by jmacgreg
Sun Feb 06, 2011 10:11 pm
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- Problems with Login
by vwbpe » Fri Jan 28, 2011 4:46 am
- 5 Replies
- 568 Views
- Last post by jmacgreg
Sun Feb 06, 2011 9:53 pm
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- Primary Language and non-translated/translatable fields
by georgeKapsomenos » Tue Feb 01, 2011 8:12 pm
- 2 Replies
- 1068 Views
- Last post by georgeKapsomenos
Wed Feb 02, 2011 3:37 pm
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- some TinyMCE questions
by iluber » Thu Oct 02, 2008 5:55 am
- 30 Replies
- 5031 Views
- Last post by JerryRice
Mon Jan 31, 2011 2:08 pm
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- Registration link looping
by dvp » Fri Feb 19, 2010 2:34 am
- 6 Replies
- 732 Views
- Last post by fjbehr
Sun Jan 30, 2011 12:01 pm
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- new user account setup - author role
by soj » Tue Jan 25, 2011 9:59 pm
- 3 Replies
- 651 Views
- Last post by soj
Fri Jan 28, 2011 6:18 pm
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- Reader subscription verification
by sasutton » Sun Jan 23, 2011 8:44 am
- 1 Replies
- 436 Views
- Last post by jmacgreg
Wed Jan 26, 2011 11:38 am
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- Where the authors should upload the new ver. of their paper?
by ponsfrilus » Wed Apr 28, 2010 1:24 am
- 5 Replies
- 1121 Views
- Last post by holderlin
Wed Jan 26, 2011 2:25 am
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- Email Notifications for Non Registered Users Giving 404
by BVBAccelerate » Mon Nov 29, 2010 9:41 am
- 8 Replies
- 2387 Views
- Last post by mcrider
Thu Jan 13, 2011 6:26 pm
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- Problem subscribing to notifications
by wardi » Wed Jan 12, 2011 11:58 am
- 2 Replies
- 507 Views
- Last post by asmecher
Wed Jan 12, 2011 12:06 pm
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- Blank Page After Submitting Install Page
by mpwoodward » Sun Oct 03, 2010 1:18 pm
- 3 Replies
- 1135 Views
- Last post by wardi
Wed Jan 12, 2011 12:01 pm
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- Another URL problem
by Banderson » Mon Jan 03, 2011 8:43 am
- 2 Replies
- 761 Views
- Last post by Banderson
Wed Jan 05, 2011 10:29 am
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- [OCS 2.3] Website header not found after redirect
by alnazmin » Tue Feb 02, 2010 6:34 pm
- 6 Replies
- 1388 Views
- Last post by mendesrocha
Fri Dec 24, 2010 2:12 pm
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- Clean MS WORD Garbage out of Abstracts
by tshore » Wed Apr 14, 2010 8:50 am
- 11 Replies
- 1669 Views
- Last post by ramon
Thu Dec 23, 2010 1:38 pm
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- Multiple Custom Block issue on OCS 2.3.3.1
by JohnGrobler » Tue Dec 14, 2010 1:13 pm
- 3 Replies
- 814 Views
- Last post by jmacgreg
Fri Dec 17, 2010 4:32 pm
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- Which version
by Banderson » Wed Dec 08, 2010 11:48 am
- 1 Replies
- 432 Views
- Last post by asmecher
Fri Dec 10, 2010 11:04 am
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- selectMenu to radio button
by mendesrocha » Thu Dec 09, 2010 4:41 pm
- 1 Replies
- 498 Views
- Last post by mendesrocha
Thu Dec 09, 2010 5:32 pm
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- [OCS 2.3.3.1] Custom Email Template
by albertosa » Thu Dec 09, 2010 11:29 am
- 0 Replies
- 487 Views
- Last post by albertosa
Thu Dec 09, 2010 11:29 am
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- Problems extracting OCS install files
by nls » Mon Nov 15, 2010 8:52 pm
- 3 Replies
- 641 Views
- Last post by jmacgreg
Fri Nov 19, 2010 7:12 pm
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- stage 1 submisson page missing bits in IE 6 & 8 ojs2.2.4
by omacneil » Mon Nov 15, 2010 10:01 pm
- 3 Replies
- 595 Views
- Last post by jmacgreg
Thu Nov 18, 2010 2:05 pm
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- SQL to delete SPAM accounts (please review)
by omacneil » Mon Nov 15, 2010 5:55 pm
- 3 Replies
- 1456 Views
- Last post by omacneil
Mon Nov 15, 2010 7:23 pm
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- new install will not go to install screen
by jimlouis » Fri Nov 12, 2010 1:26 pm
- 1 Replies
- 694 Views
- Last post by jmacgreg
Mon Nov 15, 2010 3:09 pm
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- 24h time system
by mendesrocha » Mon Sep 08, 2008 7:16 pm
- 4 Replies
- 1358 Views
- Last post by ramon
Wed Nov 10, 2010 5:30 am
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- Disappearing peer reviews
by sasutton » Tue Nov 02, 2010 8:13 am
- 7 Replies
- 745 Views
- Last post by asmecher
Sun Nov 07, 2010 5:10 pm
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- OJS 2.3.3 DB Error in export plugins for "select all" export
by anna_marini » Wed Oct 27, 2010 7:54 am
- 2 Replies
- 542 Views
- Last post by anna_marini
Fri Nov 05, 2010 6:50 am
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- diasble breadcrumbs in 2.3.2.0 ?
by jaguar » Sat Oct 30, 2010 7:17 am
- 1 Replies
- 519 Views
- Last post by jmacgreg
Tue Nov 02, 2010 8:58 pm
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- Conference Timeline - Accepted abstracts and papers options
by ramon » Tue Sep 14, 2010 7:50 am
- 7 Replies
- 1117 Views
- Last post by mcrider
Fri Oct 29, 2010 2:33 pm
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- Display registration options on Paypal payment page?
by pagination » Wed Oct 27, 2010 4:56 am
- 7 Replies
- 1082 Views
- Last post by pagination
Fri Oct 29, 2010 10:34 am
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- OCS 'Error 500' upon uploading users via XML
by BTC » Sat Oct 16, 2010 1:52 pm
- 4 Replies
- 845 Views
- Last post by asmecher
Wed Oct 20, 2010 3:05 pm
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- Automated Review Reminders
by RickMath » Sun Oct 03, 2010 7:48 pm
- 6 Replies
- 818 Views
- Last post by mcrider
Fri Oct 15, 2010 9:52 am
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- Problem with iframe tag in OCS
by obi » Mon Oct 11, 2010 5:57 am
- 4 Replies
- 771 Views
- Last post by obi
Fri Oct 15, 2010 6:43 am
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- Split 2 submissions type in Presentations page
by mendesrocha » Tue Aug 11, 2009 7:46 am
- 7 Replies
- 1115 Views
- Last post by asmecher
Wed Oct 06, 2010 11:21 pm
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- Absolute to relative web address
by bronskyblu » Sun Oct 03, 2010 8:17 am
- 2 Replies
- 722 Views
- Last post by bronskyblu
Wed Oct 06, 2010 4:09 pm
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- Remove Item on Navigation Bar
by bronskyblu » Sun Oct 03, 2010 8:40 am
- 1 Replies
- 1536 Views
- Last post by jmacgreg
Tue Oct 05, 2010 6:20 pm
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- Registration without username and password
by hksatay » Thu Oct 04, 2007 12:57 am
- 3 Replies
- 935 Views
- Last post by fabiodangelo
Wed Sep 29, 2010 10:54 am
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