PKP Bugzilla – Bug 3118
Report a Bug/Request a Feature for Users
Last modified: 2013-05-29 15:11:44 PDT
To make it as easy as possible for all users (especially less technical users) to both report bugs as well as make suggestions for improvements, we should include two additional links to the sidebar:
- Report a bug
- Request a feature
In terms of what the links should point at, we could link to 1) bugzilla, OR 2) a new form within OJS that collects key info (bug/request summary) from the user and then automatically submits it to bugzilla on the user's behalf. If the goal is to be as inclusive as possible of less technical users, 2) seems to me to be a better option.
One catch with 2) is that the bug/request will need to be submitted to bugzilla using a generic, pre-existing account (since the user is not likely to already have a bugzilla account). The user's email can be collected and used as the cc for the bug/request for follow-up or additional info.
Perhaps an even easier option (in terms of implementation): 3) link to the PKP contact form on the PKP site. We could even add some new categories to the form.
Happy with the contact forms on the PKP website.