Bug 3118 - Report a Bug/Request a Feature for Users
Report a Bug/Request a Feature for Users
Status: RESOLVED WONTFIX
Product: OJS
Classification: Unclassified
Component: General
2.x
All All
: P3 enhancement
Assigned To: Michael Felczak
Depends on:
Blocks:
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Reported: 2007-10-30 20:49 PDT by Michael Felczak
Modified: 2013-05-29 15:11 PDT (History)
2 users (show)

See Also:
Version Reported In:
Also Affects:


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Description Michael Felczak 2007-10-30 20:49:11 PDT
To make it as easy as possible for all users (especially less technical users) to both report bugs as well as make suggestions for improvements, we should include two additional links to the sidebar:

- Report a bug
- Request a feature

In terms of what the links should point at, we could link to 1) bugzilla, OR 2) a new form within OJS that collects key info (bug/request summary) from the user and then automatically submits it to bugzilla on the user's behalf. If the goal is to be as inclusive as possible of less technical users, 2) seems to me to be a better option.

One catch with 2) is that the bug/request will need to be submitted to bugzilla using a generic, pre-existing account (since the user is not likely to already have a bugzilla account). The user's email can be collected and used as the cc for the bug/request for follow-up or additional info.
Comment 1 Michael Felczak 2007-10-30 21:13:33 PDT
Perhaps an even easier option (in terms of implementation): 3) link to the PKP contact form on the PKP site. We could even add some new categories to the form.
Comment 2 Alec Smecher 2013-05-29 15:11:44 PDT
Happy with the contact forms on the PKP website.